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IT Operations Lead
We are a mobile game company, based in both Helsinki and Berlin, creating world-class entertainment by building a portfolio of hit games. Since our launch in 2020, our first chart-topping game Merge Mansion has been entertaining over 55 million players worldwide, and we have grown into a team of over 200.
Our mission is to entertain hundreds of millions of people for decades, with our games, and also through our creative marketing, community, and beyond – while having fun with it.
We’re ordinary people crafting extraordinary games with passion and ambition, united by our culture of trust, psychological safety and wellbeing.
IT Operations Lead
We are looking for an experienced IT Ops Lead to manage and develop our internal IT operations, supporting a growing, multi-location organization. You’ll be leading a small and effective IT team, working closely with stakeholders across the company to ensure our IT services align with business needs and continue to evolve with our growth. You will have the opportunity to shape our IT strategy, build key partnerships, and ensure smooth IT operations, from workstation support to planning and design.
More about Metacore crafts: https://metacoregames.com/our-crafts
Responsibilities
- Developing, maintaining, and scaling the internal IT function, providing services and processes to match the scale of the company
- Planning, selecting, and implementing the best possible IT solutions to support the company’s future growth
- Deciding which parts of IT services to outsource to external partners and managing those partnerships
- Providing support and assistance for stakeholders throughout the organization
- Overseeing IT procurement
- Managing partners and contracts in various fields such as storage and inventory, access, device and network management, and office security
- Leading a team of three IT specialists in Helsinki and Berlin
Requirements
- Strong leadership experience combined with a background in diverse IT roles and the ability to effectively lead, motivate, and manage IT professionals
- Strong technical background in internal IT services, processes, and solutions, with the capability to build and scale a full office IT structure
- Willingness to work on all levels of IT, from workstation support to procurement, outsourcing, planning, and design
- Cloud-first thinking, with a good understanding of modern IT services and processes, including SaaS services (e.g., Google Workspace, Zoom)
- Experience in IT procurement, outsourcing, and vendor management
- Project management experience and skills, with strong documentation abilities, and the motivation to take on and drive projects independently
- Strong troubleshooting and problem-solving skills, with an ability to see the big picture
- Customer and service-oriented mindset team player with good interpersonal and communication skills
- Experience in IT security policies, with experience collaborating alongside Information Security teams
In addition to these, it would be nice but not mandatory for you to have some of these as well:
- Experience with teams in multiple locations
- Experience with cloud computing (e.g., AWS, GCP, Azure)
What We Offer
- Workplace where we aim high, without taking ourselves too seriously
- Autonomy and accountability with support to foster professional development
- Great opportunities to grow with the company
- Work-life balance and strong emphasis on wellbeing
- Approachable leaders with low ego
- Flexible hybrid workplace where people enjoy working at the office
Basics
- Location: Helsinki, Finland
- Relocation: Relocating to Finland expected, full support provided
- Remote work: Hybrid model of office and remote work
- Start date: Flexible, ideally as soon as possible
- Working language: English
The application period ends on November 4th. This recruitment is managed by our partner, Nordic Leaders, who will be in contact with you throughout the selection process.