Are you a dedicated PX professional who is adept at being the bridge between players and game development teams?

And passionate about perfecting players’ experiences through different communities and channels?

If yes, you could be our Senior PX Specialist for an upcoming title

As a Senior PX specialist at Metacore, together with your game team, you can freely define the best way of nurturing the game’s player community. We want to provide our players with the best possible experience, including a flourishing community and seamless support operations. This fast-paced environment calls for a highly proactive approach to managing a wide variety of activities at both an operational as well as at a strategic level across the game’s player touchpoints.

Careers portrait

Responsibilities

  • You’ll develop and execute the game’s community strategy in line with its audience and the goals of the whole game team

  • You’ll act as the player’s voice, not only managing two-way communication but also actively seeking players’ feedback and translating it into potential action points for the game development backlog

  • You’ll keep yourself up-to-date with topics that significantly impact player experience and community sentiment

  • You’ll drive the creation of engaging and safe communities by making sure they’re well-curated and moderated

  • You’ll manage our support partners, assisting them with daily operations such as player escalations whilst fostering relationships that become valued long-term partnerships

Requirements

  • You have 5+ years of experience spanning community management and player support within the game industry

  • You are well-versed in the tools of the trade and best practices in mobile gaming PX whether it be CRM systems, social media management tools or moderation solutions

  • You have an unquestionable passion for games and the player touchpoints surrounding them

  • You are adept at addressing difficult situations within community management and player support

  • You are on top of industry trends in PX and can anticipate future avenues to explore in providing players with the communities and experiences they may want

  • You are proficient at utilising various community platforms (e.g. Discord, Facebook, Reddit, TikTok, Instagram) in a consumer-facing environment and know what metrics to keep an eye on

Join us?

Our journey has just begun, so you will have a great opportunity – and a great responsibility – in shaping how we go about player experience optimization. We’re in this for the long haul, and if you’re ready to play a major role, we hope you join us early on.

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About Metacore

Metacore is formed by small game teams, each deciding which games to build, when to ship them, and when to pivot or kill them. As a company, we’re relatively small too. We’re going at 50 employees, and still growing fast.

Metacore as a company

Working at Metacore

Metacore is the game company where players are the closest thing to a boss. That gives a lot of independence and responsibility to our game teams and individuals. Together, we work as Metacore – not for or at Metacore. These six points should give you a good hunch of what that means in practise.

Daily life at Metacore

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